Cargowise Neo is the name of the tracking module so please Use Cargowise Next at he top and Neo in the section where we are talking of tracking and customer visibility.

If you are a mid-sized importer, you’re already familiar with these things: multiple spreadsheets, portals that do not talk to each other, and email chains that are dozens of replies long just to confirm a sailing. Now, these systems may be “good enough”, but in a market shaped by fast-moving conditions, supply chain disruptions, shifting capacity, and tighter compliance requirements, they just create delays, fees, stress and low productivity.

That’s why Nexus Logix runs on CargoWise, combined with client specific Business Intelligence reports (BI reports) developed by Nexus Logix. CargoWise is a logistics ERP built in Australia and operated by WiseTech Global, used by forwarders and BCOs worldwide to run complex, multi-country operations in one place. WiseTech is ASX-listed, with a long track record of investing in the core platform and its security, scale, and regulatory coverage, and has a proven track-record of reliable performance.

At Nexus Logix, our approach, built on CargoWise, is simple. We pair serious technology + Nexus BI reports and tools with experienced operators in order to use a single system of record for bookings, customs, warehousing, transport, and billing; all while providing accurate and up-to-date live data to our clients and their suppliers for split-second decision making. In the meantime, we stay reachable as an extension to your office ( Please have image to highlight the bolded letters) and responsive so that your supply chain can keep running smoothly.

What CargoWise Brings You Day-to-Day

CargoWise centralises forwarding, customs, warehousing, transport, and accounting so that data is keyed-in once and then flows seamlessly through every step of the journey. Neo, CargoWise’s modern customer portal layer, sits on top to give you a clear, user-friendly real-time view of transactions, shipments, declarations, orders, invoices, and reports to our customers. It is live, fully web-based, and syncs directly with CargoWise so your team and ours are always on the same page.

Additionally, Neo transcends static dashboards to provide a live window into your supply chain. You can see shipment milestones, download documents, messages, request a re-booking, or self-quote and submit a booking with the right commodity, mode, container, and route. Meanwhile, AIS vessel signals and flight transponders feed the map view, and instant notifications highlight events that need action. Furthermore, a 12-month statistics view helps you spot patterns and plan.

For teams moving volume across multiple suppliers and POs, the Advanced Order Manager provides PO-to-delivery control in one place, with secure access for your internal users and suppliers. The Route Visualiser and Cargo Tracker give door-to-door visibility across sea and air, while Market Intelligence and Analytics make it easier to analyse ocean shipment data and performance.

All of this combines to give you:

• Professionalism and trust. A world-class ERP plus client-specific BI reporting and an experienced operations team means better accuracy, accountability, and on-time execution.
• Cost control and transparency. Landed cost and invoice data sit alongside milestone history, so finance and procurement can forecast and reconcile without back-and-forth.
• Compliance confidence. Customs data and documents are live with the file, declarations and evidence are traceable, while exceptions are visible and timestamped.
• Faster, more accurate communication. Messaging is tied to the shipment record and alerts trigger when something slips, so people can act sooner and with shared context.
• End-to-end visibility. From PO to POD, sea and air legs present on one map with ETAs and delays flagged, which reduces check-in calls and surprises.
• Security and scale. Enterprise-grade infrastructure and a vendor focused solely on logistics ensure that, as your volume grows, the system and our processes scale with you.

Independent review sites also reflect how shippers and forwarders rate the platform’s breadth and reliability across global workflows.

Lean & Smart Supply Chains Need One Platform, Not Ten Tabs

Most delays do not come from “big problems”, they come from small gaps that are multiplied. For example, one team tracks the consignment in a carrier portal, another team edits the commercial invoice, then a third team updates the PO spreadsheet, and on top of this, your freight forwarder may be on a different platform entirely. A few hours later, no one has the current version, and no one is exactly sure of what the present status is.

CargoWise removes that fragmentation. Using Neo, your team can seamlessly track and collaborate on the same live file that our operators use. Shipment status, route, exception notes, and financials are all accessible with a few clicks on desktop or mobile, and across major operating systems, thanks to a unified web-based portal.

The result is a leaner operating model for you with less time spent chasing updates, fewer avoidable storage or demurrage charges, and better planning because the 12-month trendlines and performance reports reveal which carriers and ports run reliably for your product and lane mix.

What This Means for Mid-Sized Importers

Picture a 300 TEU per year importer, split across China, Vietnam, and Malaysia, with regular LCL and time-sensitive SKUs ahead of promotions. Here’s what a before and after snapshot would look like, if they choose to work with us:

• Before. Bookings arrive by email, then get re-keyed into separate systems. Status checks sit in inboxes, exceptions surface late, month-end involves matching PDFs to spreadsheets.
• After. Bookings are created or confirmed in CargoWise. The Route Visualiser shows vessel progress and delays, real-time alerts flag late gate-ins or rolled cargo, finance pulls statements and invoices from the same record, and the buyer views a 12-month performance report to fine-tune carrier choices.

These changes aren’t cosmetic, they’re fundamental shifts that reduce manual handling, cut cycle times, and put your teams and ours on the same page. That means less confusion, less noise, and more efficiency.

People + Platform: How Nexus Logix Runs CargoWise for You

Technology only matters if the people behind it use it well. At Nexus Logix, we’ve implemented standard operating procedures that are integrated into CargoWise and Neo. Tasks, milestones, and data validations are built into our workflows so files move predictably. When market conditions shift, we are able to take proactive measures to adjust the workflow and your Neo view so you always see the fields and KPIs that matter.

Here are some ways we’ve optimised things to deliver the results you desire:

• Routing and schedule optimisation. We model options by cost, time, and reliability and push the preferred plan into the file you see. Neo’s booking and re-booking flow makes the plan executable rather than theoretical.
• Exception management. Messages and alerts are tied to the shipment, not to a random email thread, so the hand-offs are clear and fast.
• Supplier enablement. Your vendors can upload docs, confirm cargo readiness, and align to cut-off times in one place, which reduces the frustrating “who has the latest version/info” loop.
• Sustainability visibility. Neo shows CO₂ per shipment so you can track and improve your footprint while balancing cost and lead time. ( Need an image showing the Co2 Tracking)
• Your GHG Calculator for smarter, greener choices

Overall, we strive to keep the human element front and centre. You get personal liaisons who pick up the phone, provide proactive updates when something drifts, and deliver clear options when decisions are needed. This is because our goal is to operate as an extension of your office, and not a black box.

Why All This Matters Now More Than Ever

The last few years, and even months, have shown how quickly conditions can change. Peak season surcharges, unpredictable tariffs, rolling port congestion, new documentary requirements at short notice, and other factors have contributed to a logistics space that is in constant flux. Amidst such an environment, static tools and manual reconciliation are liabilities, while a single, integrated ERP with a live customer layer is a positive edge that allows you to:

• Respond faster when a sailing changes or a container is short shipped.
• Make better trade-offs between cost and speed because you see impact across the whole chain.
• Hold everyone accountable since shipment history, messages, and documents are anchored to the same record.
• Plan with data using trends and performance views rather than guesswork.

What You Can Expect Immediately with Nexus Logix on CargoWise

• Real-time visibility from PO to POD, sea and air, including map views powered by AIS and flight data (it’s like how Uber lets you monitor your delivery/ride in real time, but for your sea and air freight).
• Faster cycles due to automation of bookings, docs, and customs steps across one dataset.
• Fewer surprises because alerts highlight delays and exceptions early, with a clear message trail.
• Better collaboration across your suppliers, carriers, brokers, and internal teams via shared access with permissions.

If you would like to explore what this looks like for your business, the CargoWise Neo overview is a comprehensive primer on the customer experience and capabilities you will see starting on day one.

Let’s Get Cracking

If you’d like a practical demo tailored to your lanes and suppliers, reach out and we’ll walk you through using your data and a live workflow in Neo.

Just drop an email to Richard (our in-house CargoWise wizard) at richardm@nexuslogix.com.au to get started.

Alternately, reach out to us for more general inquiries at enquiries@nexuslogix.com.au